Refund Policy

1. Overview

The main content on this website is published as free, general reading. From time to time we may offer paid educational resources, such as downloadable planning materials or structured reading. This Refund Policy sets out how refunds are handled for any such resources and is written to be clear and fair.

2. Your statutory rights come first

Nothing in this policy limits the rights you have under the Consumer Guarantees Act and the Fair Trading Act in New Zealand, or under equivalent consumer protection laws that may apply to you. Where a paid resource does not match its description or is not of acceptable quality, you are entitled to a remedy in accordance with those laws.

3. Refunds for digital educational resources

Because educational downloads can be accessed immediately, we ask you to choose carefully before purchasing. That said, we want you to feel confident, so we will consider a refund request where:

• The resource was not delivered or could not be accessed due to a fault on our side.
• The resource differs materially from its description on the website.
• You request a refund within fourteen (14) days of purchase and have not made substantial use of the material, subject to your statutory rights.

4. Situations where a refund may not apply

A refund may not be available where:

• A request is made well outside the period described above, unless a statutory right applies.
• The resource has been downloaded and substantially used, and there is no fault with the material itself.
• The request relates to a change of personal preference after full access has been provided, beyond any cooling-off rights that apply.

5. How to request a refund

To request a refund, please contact us with the following information so that we can assist you promptly:

• The name and email address used at the time of purchase.
• The date of purchase and the resource concerned.
• A short explanation of the reason for your request.

You can reach us using the contact form or the details at the foot of this page. We may ask for additional information to verify the purchase.

6. How refunds are processed

Where a refund is approved, it will be issued using the original payment method wherever possible. Please allow a reasonable processing period, typically up to ten (10) business days, after which the time for funds to appear depends on your payment provider.

7. Pricing and currency

Any prices for paid resources will be displayed clearly at the point of purchase, including the applicable currency. Refunds are issued in the same currency as the original transaction.

8. Changes to this policy

We may update this Refund Policy to reflect changes in our resources or in applicable law. The date at the top of this page indicates when it was last revised, and continued use of any paid resource after an update constitutes acceptance of the revised policy.

9. Contact

For any questions about refunds, please contact us:

• Flexibleearthwas
• 500 Ti Rakau Dr, Botany, Auckland 2013, New Zealand
• Phone: +64 9 273 4400
• Email: inquiry@flexibleearthwas.world